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Advice & Information Officer - Swindon Borough Council

Job Title: Advice & Information Officer - Swindon Borough Council
Contract Type: Contract
Location: Swindon
Salary: £11.70 - 11.70 per hour
REF: NYKLH12122021
Contact Name: Nanayaw Kyeremeh
Contact Email:
Job Published: over 2 years ago

Job Description

Swindon Borough Council - Advice & Information Officer

Location: Civic Centre, Civic Offices, Swindon, Wiltshire, SN1 2JH

Contract: Initial three-month contract with possible further extensions.

Hours: Full Time – Monday to Friday – 9:00am to 5:00pm

Payrate: £11.70 an Hour


We are looking for an Advice and Information Officer to join our Multi Agency Safeguarding Hub (MASH) and Assessment and Child Protection Team (ACP). 

You will be co- located with colleagues from Police, Social Care, Health, Early Help and with the ACP Team. 

Multi Agency Safeguarding Hub (MASH) and Assessment and Child Protection Team (ACP) provides a rapid and effective service in response to all new safeguarding concerns,

where someone is concerned about the safety or well-being of a child or young person or thinks they might be at risk of harm.

As one of our Advice and Information Officer you will be the first point of contact for all callers.

You will be expected to gather information both directly on the phone and via information systems to enable the right decision to be made by Decision Makers. 

Offering advice, support and assistance to children, families and professionals will require the post holder to hold and maintain a wide range of knowledge and information of services

and other agencies so that people can be signposted to available relevant resources elsewhere when appropriate.

Working in close collaboration with the Social Workers and colleagues from other agencies, the aim is to provide a high quality,

professional and proactive service to improve outcomes for children, young people and families.

You will be someone who has an interest in working for children and in contributing to a vital service at the forefront of supporting and protecting children in Swindon.

You will have experience of working in a customer focused environment, working to timescales, gathering information, maintaining accurate records and working closely with others.

You will need experience of giving advice and be able to demonstrate understanding of and experience of safeguarding children.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email