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Brent Council - Senior IT support officer

Job Title: Brent Council - Senior IT support officer
Contract Type: Temporary
Location: Brent
Salary: £17.74 - 17.74 per hour
REF: DCLM220320221
Contact Name: Deanna Clarke
Contact Email:
Job Published: about 2 years ago

Job Description

Brent Council - Senior IT support officer  

Hours: 36Hours

Pay: £17.74ph

Job Purpose

  • Support and maintain the existing ICT infrastructure for the shared service, covering all four areas of client, datacentre, voice & data network, and application support, but with additional specialisation in one of the areas.
  • Work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.
  • Accurately and clearly document fixes to technical issues, process/procedures and update all IT-related records to ensure colleagues can perform their duties using this documentation.

You will:

  • Monitor incoming queues on the IT ServiceDesk system perform initial triage of all calls and assign to correct team
  • Take ownership of and resolve calls in line with service level agreement(s).
  • Identify problems, log problem records, and communicate appropriately.
  • Log changes, providing adequate information and ensuring change records are kept up to date.
  • Provide on-site support across all sites supported by the shared service.
  • Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.
  • Work on complex technical projects implementing changes to the shared service infrastructure.
  • Be part of virtual teams working on specific assignments.
  • Provide cover for colleagues in other teams as and when required.
  • Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) or on occasion at weekends.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact:

Deanna Clarke on 020 8514 9152 or Email