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Business Support Officer - Telford & Wrekin Council

Job Title: Business Support Officer - Telford & Wrekin Council
Contract Type: Contract
Location: Telford
Salary: £10.41 - 10.41 per hour
REF: NYKLH12022021
Contact Name: Nanayaw Kyeremeh
Contact Email:
Job Published: almost 3 years ago

Job Description

Telford and Wrekin Council - Business Support Officer

Location: Darby House, Lawn Central. Telford, Shropshire, TF3 4JA

Contract: Initial three-month contract with possible further extensions.

Hours: Full Time – Monday to Friday – 9:00am to 5:00pm

Payrate: £10.41 an Hour


To carry out a range of administrative duties within Adults and Children’s Services. The post holder will be required to work within any area covered by the Services as required.

Candidate must be organised and have good written and verbal communication skills.  The candidate will be required to answer the telephone and deal with queries from our vulnerable clients. 

They will also be required to input accurate data to client data bases and other general administration for the operational teams.

Key Areas of Responsibility:

Carry out a range of administrative duties including the maintenance of accurate records and systems, relating to the service, including any associated IT systems

(e.g. Protocol, CareFirst, Electronic Data Management, Education systems, etc), file destruction, website checks and authoring, data collation and data quality.

Provide support and assistance on recording mechanisms to other workers, also to support mobile working.

Recommend and contribute to the development of systems and procedures to ensure the effective, efficient running of the support service.

Deal with a wide range of enquiries from employees and customers that will require patience, understanding, basic service knowledge and an ability to establish the exact nature of the problem/enquiry.

To initiate and process routine correspondence, reports and other documents as directed, to support professionals.

Processing payments, invoices, checking orders, etc, using appropriate software.

Regular contact with finance colleagues in monitoring payments and raising invoices, as required.

Safe and Well procedures.

Diary management.

Arranging meetings and training, collating information relating to invitees and attendees, and minute taking for a wide variety of complex meetings.

Attend and participate in relevant meetings.

To carry out other general office duties under the guidance of a Senior Business Support Officer or the Team Leader Business Support or other Team Leaders.

To promote standards which achieve equality of opportunity.

To ensure personal adherence to all relevant Policies & Procedures.

To work in a flexible way that meets the requirements of the service.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email