Customer Liaison Adviser - Stoke on Trent Council

Stoke on Trent City Council - Customer Liaison Advisor

Location: Floor 1 St Floor, Alton House, Cromer Road, Stoke on Trent, Staffordshire, ST1 6AY

Contract: Initial contract to 31st March 2021

Hours: Monday to Friday – 8:00am to 4:00pm

Payrate: £9.21 an Hour

Job Purpose

To provide an effective point of contact for customers which provides confidence that Unitas is a customer focused organisation

Key Duties / Responsibilities

Support the business in promoting a positive safety culture in managing health, safety, and environment activities in projects and ensure that all subcontracts include appropriate SHE provisions

Support the business in building and operating a first-class business stream to achieve the company objectives for the designated area of the business

Support the business in ensuring projects are safely delivered on time, to budget and achieve the highest levels of customer satisfaction

Issue information to residents informing them of when the work is to commence and provide any further information as and when required

Arrange access to the dwellings in accordance with the agreed sequence of work

Undertake introductory visits to customer homes to assess their needs and to communicate these back to the site teams

Establish or assist the surveyor to establish the customer selection of kitchen, bathroom and other appropriate units and finishing’s

Undertake progressive customer visits as directed during the works to ensure customers are kept abreast of progress and any developments

Undertake customer visits as directed on completion of the works to explain maintenance issues and obtain feedback to report customer satisfaction

Participate as directed in meetings on the refurbishment work with residents, client officer and other parties

Maintain customer satisfaction records and contribute to the timely delivery of project reporting and forecasting

Maintain regular contact with tenants throughout the works and to keep records of all visits and issues or compliments /complaints made and investigate claims for compensation.

Provide weekly reporting to the customer service team or Project Manager.

Keep all members of the team informed daily of issues arising from customer visits / surgeries

Work within the procedures of the Company

Establish strong and co-operative links with colleagues, customer and clients representatives

Any other duties and responsibilities as may arise

All duties and responsibilities should be carried out in accordance with agreed Unitas Policy and Procedures, having regard to Unitas’ commitments to efficient service provision,

promotion of Equal Opportunities, a Health and Safety culture, a customer focused approach and good employee relations

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com