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Helpdesk Administrator

Job Title: Helpdesk Administrator
Contract Type: Permanent
Location: Reading
Salary: £23k - 24k per year
REF: jmHelpdeskRG2
Contact Name: Jordan Mascall
Contact Email:
Job Published: almost 2 years ago

Job Description

Job Title: Helpdesk Administrator

Salary: Up to £24,000

Location: RG2 6GF

Shift: Monday to Friday, 8am till 5pm – (37 Hours per week).

Duties may include but are not limited to:

Maintain the Helpdesk function with the timely answering of all telephone, email and in person enquiries.

To Ensure that all urgent faults are escalated accordingly.

To Pass third party faults through to relevant person(s) or sub-contractors to Follow up on all reactive calls logged before they become overdue to Collate daily/Weekly/Monthly statistics


Must  possess 2 years’ experience within a similar role


Recruitment is done in line with safe recruitment practices. 4RS is an equal opportunities employer.

If interested, please submit an updated CV for consideration