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Helpline Technician - Liverpool

Job Title: Helpline Technician - Liverpool
Contract Type: Temporary
Location: Liverpool
Salary: £12.19 - 12.19 per hour
REF: PM0005CB81
Contact Name: Parbej Miah
Contact Email:
Job Published: about 2 years ago

Job Description

Helpline Technician – Liverpool (Temp Vacancy)

Salary: £12.19ph

Full-Time (37 hours)

Job Purpose:

To work as part of a team delivering a high quality, cost effective 24-hour monitoring service based within the Helpline Service in the Customer Service Centre in Speke.


  • To Install, maintain and service all dispersed telecare equipment to older, disabled and vulnerable people in their own homes to enable them to continue to live independently and safely at home
  • Complete risk assessment (including Home Fire Risk Assessment), support plans and customer information forms for customers
  • Ensure that we have the appropriate stock in order to keep up with the demands of the business
  • Undertake monthly equipment test management and programming and report any issues where required
  • Produce and maintain a cyclical battery replacement program for all dispersed equipment, ensuring that all batteries are checked on service visits and changed when required
  • Operate within TSA code of practice
  • To ensure that the equipment provided meets individuals’ needs
  • To complete the necessary documentation to support the installation service
  • Provide demonstrations to the resident/carer to ensure the equipment is used appropriately and safely
  • To work both independently and as part of a team
  • Carry out any other duties as required by your manager
  • The post holder will be required to work shifts as necessary to ensure the continuous operation of the Helpline service

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Parbej Miah 07435336299.