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IT Technical Support Officer - Malton

Job Title: IT Technical Support Officer - Malton
Contract Type: Temporary
Location: Malton
Salary: £18 per hour
REF: PM763690
Contact Name: Parbej Miah
Contact Email:
Job Published: 11 months ago

Job Description

IT Technical Support Officer – Malton (Temp Vacancy)

Umbrella Pay Rate: £18.00ph

Full-Time (37 hours)

Job Purpose:

  • Day-to-day efficient operation of the HelpDesk
  • Providing support and advice to users through the production of relevant guides, FAQs and basic training
  • Supporting the inventory management, license management and procurement requirements of the IT service
  • Maintaining the Council’s IT Infrastructure and end-user devices in-line with operational requirements, Council IT security policies and PSN/GDPR requirements
  • Providing technical input into projects
  • Embedding ITIL standards in all aspects of the department’s activities


  • Providing technical support to end-users via the HelpDesk, including prompt resolution of a wide range of issues
  • The implementation, maintenance and development of the Council’s IT infrastructure and system security
  • Promoting and facilitating efficient use and development of technology and digital equipment across the Council
  • Advising on/contributing to the implementation of new technologies, taking account of Ryedale District Council’s IT architecture as a whole
  • Working with Business Transformation Team and other colleagues on project work to digitize, streamline and improve Council processes
  • Provision of first and second-line technical support and administration for all existing systems/applications within the Council and remote sites, with minimum supervision
  • Providing basic training to end-users to enable them to get the best from ICT equipment and software
  • Triaging issues that cannot be solved internally to the appropriate external resource for resolution, and managing issues through to successful resolution
  • Using service and performance-tracking software to ensure that requests for service are properly logged and followed through to conclusion
  • Installation configuration, testing, maintenance and support for desktop hardware, mobile devices, printers, software applications and network equipment to the agreed standard
  • Contributing to the support and maintenance of all aspects of the Council’s IT infrastructure, LAN and WAN in-line, with the Council IT security policy and PSN / GDPR requirements
  • Contributing to the technical aspects of the IT Disaster Recovery plan and supporting regular testing of the plan to ensure the successful recovery of ICT systems in a disaster recovery scenario
  • Advanced network troubleshooting including checking connectivity of devices and related network settings
  • Liaising with third parties to support internal services or networked PC hardware.  This includes managing the repair/support and following it through to an acceptable conclusion for the customer.
  • Providing audio-visual equipment support for all Council events, including support for the voting system and the audio recording of Council committees
  • Management and configuration of the telephony systems in conjunction with any external suppliers
  • Managing and updating the door access control system
  • Writing and maintaining professional system documentation
  • Contributing to the design and implementation of technical projects

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact