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Solihull - Income & Awards Business Manager

Job Title: Solihull - Income & Awards Business Manager
Contract Type: Temporary
Location: Solihull
Salary: £19 per hour
REF: NYK11242021
Contact Name: Nanayaw Kyeremeh
Contact Email:
Job Published: over 2 years ago

Job Description

Solihull – Income & Awards Business Manager

Location: Manor Square, Solihull, B91 3QB

Contract: Contract to February 2022 with further extensions

Hours: Full Time – Monday

Payrate: £19 an hour


Essential-Legislation knowledge


To provide business management expertise for the Council’s Income & Awards division (who are responsible for the billing and collection of Council Tax,

Business Rates, Sundry Income and the assessment of Housing Benefit, Local Council Tax Reduction and financial assessments for adult social care and children’s services) to ensure processes are customer focussed,

efficient and achieve the performance measures agreed for the division.

To ensure that the Council’s statutory obligations regarding the delivery of the Income & Awards service are met and that policies and procedures are in place to achieve these obligations.

To be the key trouble-shooter in relation to any service issues within the Income & Awards division.

Role Responsibilities

To co-ordinate and manage, for the Income & Awards division, process and service reviews and other performance initiatives from the customer perspective, delivering to timescales, budget, acceptance/quality criteria and contractual commitments

To challenge working processes and identify optimal solutions, including the maximisation of existing and available resources and IT software.

To identify, establish and agree appropriate cross-functional performance measures and the metrics required to monitor these.

To motivate service managers and team members engaged in change processes to focus on service outcome and customer focussed processes. Acting as a coach/mentor to staff throughout the change process.

To take the lead role in the overall management of Income & Awards projects ensuring projects are prioritised and delivered in accordance with set timescales and that agreed outcomes are achieved.

To provide effective management, direction and leadership to staff working within projects to ensure targets and quality are met and that performance is evaluated and monitored in accordance with approved policies and procedures.

To ensure work plans are completed in relation to projects and that work is allocated based on existing resources.

To be the key trouble-shooter in relation to service issues within Income & Awards. Taking responsibility for managing the resolution of the issue and any resulting improvements to working processes.

To carry out detailed investigations of informal and formal complaints ensuring responses are within corporate timescales and any learning is identified and changes implemented.

To contribute to the development and implementation of policies and procedures to ensure the statutory and non-statutory obligations of the Income & Awards service are achieved,

including consultation where required with service users, internal and external stakeholders and that the appropriate approval process is completed. 

To provide guidance to staff in the implementation of policies and procedures identifying any training/development needs as a result of any changes.

To monitor policies and procedures to ensure they are adhered to and that they are reviewed within agreed timescales.

To be a key contributor to the governance of the Income & Awards division in relation to quality, performance, risk and security.

To undertake an active role in the Income & Awards Management Team and the development of the Income & Awards service delivery plan.

To develop and maintain effective working relationships with Income & Awards colleagues, other Council directorates, external partners and stakeholders and elected Members.

To deputise for the Head of Income & Awards including attending meetings on their behalf.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email