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West Berkshire Council - Customer Delivery Officer

Job Title: West Berkshire Council - Customer Delivery Officer
Contract Type: Contract
Location: Berkshire
Salary: £10 per hour
REF: NYKLH17132021
Contact Name: Nanayaw Kyeremeh
Contact Email:
Job Published: over 2 years ago

Job Description

West Berkshire Council - Customer Delivery Technical Officer

Location: Theale Library, RG7 5BZ

Contract: Initial two-month contract with possible further extension.

Hours: We have two roles available covering the following shifts:

Monday - Friday 9am - 1pm

Monday - Friday 12.30pm - 4.30pm

AM Role - 9am to 1pm mornings

Payrate: £10.01 an Hour.


There could be flexibility in the rate for the preferred candidate.

We have two roles available covering the following shifts:

Monday - Friday 9am - 1pm

Monday - Friday 12.30pm - 4.30pm

AM Role - 9am to 1pm mornings

This post is office based at Theale.

Must have worked for local government before.

Needs to have an understanding of Environmental health and trading standards.

To be able to use the Uniform data base would be great.

Creating service requests on the data base

Taking customer phone calls

Work at a fast pace

Understand and be able to use outlook.

Printing / filing / dealing with post / liaising with officers.

Duties & Responsibilities

To handle a range of communications from both internal and external customers and contacts, including service requests and complaints.

Provide first response technical advice and support to internal and external customers.

Provide consistent information and advice to all of our customers and partners.

Support officers to carry out their duties which may involve off site visits.

Produce mail-outs using mail merge.

Assist in the development of procedures, QMS and software upgrades with new technology and equipment.

Assist in the development and maintenance of the Public Protection Partnership Web site.

Assist in the provision of technical advice including supporting customers with the web site and booking appointments for professional advice.

To produce and format a range of documents, including letters, reports, minutes and presentations, ensuring that they are accurate and well-presented meeting specifications and deadlines.

To maintain and update files and records, including those of a highly confidential nature such as personal details and business information using existing systems and processes and ensuring accuracy and security of information.

To collect process and input data to systems and databases as required, ensuring accuracy and security.

Provide cover for other team members during absence.

Such other duties as may from time to time be necessary, compatible with the nature of the post.

Identify, and then pursue, any opportunities for service improvements.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email