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Housing Support Worker

Job Title: Housing Support Worker
Contract Type: Contract
Location: Hackney
Salary: £11 - 13 per hour
Contact Name: Madison Yuill
Contact Email:
Job Published: over 1 year ago

Job Description

JOB TITLE:  Housing Support Worker  

LOCATION: Hackney, London

PLACEMENT:  ASAP, Monday to Friday.

PAY RATE: PAYE from £11 per hour & Umbrella from £13 per hour

4Recruitment Services are seeking to recruit a Housing related Support Worker for our client who have bases in Hackney, London.

The post holder will be responsible for assisting in day-to-day delivery of support services to customers in a community setting, ensuring a professional and person-centred support approach is maintained at all times. The role involves agile working across a defined geographical area.


  • Provide a high quality housing-related support services to customers in a community setting, which may include their own homes, local cafes, libraries and community centres.
  • Work as part of a multi-disciplinary staff team and meet the requirements of a rota system to ensure flexible support is available to customers.
  • Act as an initial point of reference on the phone, or in an office area as required
  • Carry out day-to-day office administrative functions to ensure that all records and files are maintained and held securely, and confidentiality is upheld.
  • Contribute to the formulation and delivery of person-centred support plans alongside Customers and their Community Navigators to help customers achieve their agreed outcomes.
  • Assist with day-to-day delivery of housing-related support, including life skills development, tenancy sustainment, health and wellbeing, signposting to appropriate agencies, and maximising independence.
  • Deliver targeted community surgeries to groups of customers and 1:1 drop-ins, covering housing-related support topics such as: nutritional wellbeing, money matters, and building confidence and resilience. 
  • Promote and actively encourage customer involvement, consultation and communication.
  • Recognise signs of distress in customers and identify solutions with the customer to help reduce this.
  • Advise management of any signs of problems or concerns regarding a customer.
  • Use IT systems appropriately, including updating our customer case-management system, ensuring all records are maintained in a timely and professional manner.


  • Experience working with vulnerable customer groups e.g. people at risk of homelessness, individuals with learning disabilities and/or those with mental health needs.
  • Experience of working in a social care environment
  • Experience delivering housing-related floating support within a community setting is desirable
  • Demonstrable IT skills, including a basic proficiency in Microsoft Office (Word, Excel), as well as a willingness to learn specific IT systems used within Riverside, and to undertake relevant IT training where required.
  • Enhanced DBS

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies , please contact our Team on 0800 988 6307 or email