ICT Support Engineer - Islington

ICT Support Engineer – Islington (Temp Vacancy)

Umbrella Pay Rate: £27.00ph

Full-Time (37 hours)

Job Purpose:

To provide high quality 1st / 2nd line ICT technical support to schools and other education settings primarily through site visits, with occasional remote support as required to support service delivery or cover for absence.

Accountabilities:

• To respond to ICT technical support requests providing first and second line support for equipment and software, taking ownership of faults through to resolution
• To install, configure and support hardware and software across common operating systems in use in schools
• To provide support for cloud platforms used in schools
• To proactively carry out routine maintenance and updates to ensure ICT is functioning effectively to support teaching, learning, management and administration in each school
• To use helpdesk software to manage workflow, escalate calls as required within the published local procedures and provide feedback to other members of the team and schools clients, updating calls on a regular basis to ensure that expectations are managed appropriately
• To build and maintain positive relationships with key staff at all levels within school, ensuring that effective lines of communication are in place
• Liaise with other third-party suppliers providing ICT services to schools
• To contribute to the maintenance of accurate records relating to incidents, requests, assets, licenses and other aspects of ICT service management
• Follow agreed procedures and contribute the maintenance and development of accurate and concise documentation
• Work as part of the wider Schools’ ICT Support team covering all aspects of ICT in schools DUTIES AND RESPONSIBILITIES
• To provide relief helpdesk cover as required; responding to calls logged with the School ICT and MIS support helpdesk, categorising and assigning them appropriately
• Undertake other duties commensurate to the grade of the post as directed by your line manager

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Parbej Miah 07435336299.