Oxford- Finance Admin Support Officer

Oxford – Finance Admin Support Officer

Location: Abbey Close, Abingdon, Oxfordshire, OX14 3JD

Contract: Contract to March 2022

Hours: Full Time – Mon - Fri

Payrate: £12 an hour

Description:

Role is processing referrals and making outgoing telephone calls to people to ensure they have received the forms and establishing if they need support filling them in.

The person needs to be able to work accurately and quickly as there is a large volume to process.

They also need to be confident in making phone calls and speaking to members of the public who may be vulnerable 

Job Responsibilities

Record all new client referrals from Adult Social Care into the Financial Assessment Team monitoring system and update the system accordingly.

Establish contact to gain the financial information needed for the financial assessment. If a visit by an Assessment Officer is needed follow OCC procedure regarding health and safety, risk management and budget constraints.

Update data within the financial monitoring system with information provided to us in line with prescribed timescales

Liaise with Adult Social Care colleagues regarding client movements and other changes of circumstances which may affect their charges.

Acquire and maintain knowledge of state benefits, Care Act 2014 guidance and OCC policies in so far as it affects client charges.

Monitor and response to incoming correspondence within OCC timescales, this correspondence can be in a variety of forms for example email, letter or phone call.

Liaise with Adult Social Care teams and other teams within OCC and partner organisations to help ensure that information flows smoothly and efficiently around the system.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com