Service Manager - Liverpool

Service Manager – Liverpool (Temp Vacancy)

Umbrella Rate: £15.47ph

Full-Time (37 hours)

Job Purpose:

Responsible for the operational management of a service or group of services; within a supported housing and/or retirement living setting. Effectively manage a team to provide a high quality customer focused service, ensuring delivery of legislative and contractual performance requirements.

Accountabilities:

• Manage the services/s to provide a high quality, customer focused service and be a champion of Riverside Service Style.
• Provide motivational leadership, mentoring and coaching to the team, to ensure clarity of direction, effective communication and development of personal potential.
• Manage team performance to deliver outstanding service, by reviewing work outputs, appraising individual performance and setting improvement targets.
• Ensure that the service meets its internal performance targets and any contract specific targets.
• Ensure that the service is compliant with all Riverside policies and procedures, legislative and contractual requirements.
• Ensure that appropriate recording systems are in place to monitor and report on service performance and compliance. Provide accurate reports to line managers as required, to deadline.
• Participate in the setting and management of service budgets. Monitor spend and report budget variances to the Area Manager.
• Actively build relationships with community partners and promote Riverside at local stakeholder meetings.
• Apply ‘best practice’ and relevant legislation to service delivery; and promote an environment of continuous improvement. Ensure that corrective action is taken if targets or standards are not being met.
• Ensure that the service complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.
• Develop and promote the highest levels of customer consultation, communication and partnership in all aspects of service delivery.
• Work as part of a management team across the area and region. Also, work closely in partnership with the organisation’s central support teams and other Riverside teams, where appropriate.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Parbej Miah 020 8514 9117.