Service Support Officer - Hull City Council

Hull City Council - Service Support Officer

Location: East Locality, 87 Preston Road, Hull, East Riding of Yorkshire, HU9 3RN

Contract: Initial contract to 29th March 2021

Hours: 8:30am to 5:00pm – Monday to Friday

Payrate: £10.01 an Hour

Job Purpose: 

Service Support staff underpin service delivery by providing effective customer focussed administrative support. This includes arranging meetings and panels, minute taking, basic financial transactions and monitoring,

maintaining databases / data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service,

elements of interaction with customers, stakeholders, partners and members, and other general administrative functions.

This role also includes the shared day to day operation systems administration on the service side for Waste, Highway Operations, Passenger Transport,

Street Cleansing and Grounds Maintenance IT Systems together with the in-field technology.

PRINCIPAL ACCOUNTABILITIES:

Deliver high quality, efficient and responsive service support in line with practices and procedures to support the delivery of customer focussed services by Directorates and Services.

To ensure excellent customer service and meet customer promises and service standards of the department and across other service areas as required including coordinating the department customer feedback responses.

To provide a wide range of office-based services and to communicate with members of the public, the call centre and internal and external agencies to ensure best service delivery.

Maintains specific databases and systems, inputting and extracting data, assisting with the validation of data and supports other system users.

Creating, collating, distributing and updating requests for service to enable the delivery of frontline services.  

To be a superuser of Bartec, Confirm, Mobisoft, Mayrise, Qlikview, Routesmart – the key computer systems for Streetscene and to be able to identify workflow and management performance improvements. 

This also includes Civica 360 CRM and social media.

To manage the day-to-day provision, training, updating and the organising of repairs for the in-cab and in-field technologies associated with the key IT systems.

To liaise with the IT Business Partner in the centralised IT service to enable the continued development and updating of the key systems and to update users as appropriate.

Provision of detailed advice and support to customers, officers, service managers and team members through appropriate channels. 

Consultation and interpretation of appropriate contract/agreement documentation and legislation where appropriate.

Undertakes document processing functions including the preparation and production of complex material / documents in a creative, professional style using a range of software packages and initiates routine correspondence.

Processes requests for goods and services following appropriate procurement procedures.

Verifies deliveries, resolves discrepancies as necessary and updates records.

Prepares and processes financial documents for payment including grants and external funded projects.

Maintains a range of confidential filing systems including sensitive personal information, involving creation, updating/tracking, retrieval, archiving and destruction in accordance with statutory and departmental requirements.

Service complex and sensitive meetings which involve prior preparation, taking and preparing accurate minutes within a sensitive and in a highly confidential environment.  

Produce an accurate reflection of discussion and decisions made and pursing any follow up action within statutory and procedural timescales.

Assists Team members, Managers and Assistant City Manager’s with any appropriate work requests including diary management.

Allocate, organise and prioritise their work to meet departmental requirements.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com