West Berkshire Council - Waste Services Assistant

West Berkshire Council - Waste Services Assistant

Location: Council Offices, Market Street, Newbury, Berkshire RG14 5LD.

Contract: Initial contract to 24th September 2021 with possible extension.

Hours: Full Time – Monday to Friday – 9:00am to 5:00pm.

Payrate: £10.01 an Hour

Description:

Induction and training will take place in Market Street Council Offices in Newbury for at least a month with possibility to work remotely or once candidate is confident with systems.

Handling waste related calls and queries, taking payments and handling queries related to garden waste service.

Main Duties and Responsibilities

To handle a range of communications from both internal and external customers and contacts, including service requests and complaints.

Provide advice and support to internal and external customers.

Provide consistent information and advice to all of our customers and partners.

Handle and process payments and applications for subscription services.

Support officers to carry out their duties which may involve off site visits.

To maintain and update files and records, including those of a highly confidential nature, using existing systems and processes and ensuring accuracy and security of information.

To collect, process and input data into systems and databases as required, ensuring accuracy and security.

Provide cover for other team members during absence.

Such other duties as may, from time to time be necessary, compatible with the nature of the post.

Identify any opportunities for service improvements.

Promote equality as an integral part of the role, treating everyone with fairness and dignity.

Comply with WBC health and safety policies, procedures and rules, taking reasonable care of self and others.

Adhere to the standards set out in the WBC competency framework.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com