Business support officer

Business support officer – Worcestershire

£13.66 per hour

Contract – Full Time

Key Accountabilities

• Provide the first point of contact for service users, staff from partner organisations and colleagues and determine how matters can be most effectively progressed from this first contact.
• Provide advice to service users to enable them to access services from Children’s Services and partner organisations.
• Progress work activities within specific projects and tasks delegated by the Team Manager to contribute to the effectiveness of the service.
• Collate and prepare the presentation of performance data relating to service activities. Initiate work, for example case file audits, in support of the scrutiny of service performance.
• Undertake specific, service projects/tasks including investigation, identification, research and collation of information.
• Handle a range of administrative work in support for the service including the drafting and preparation of documents, writing minutes, preparing power point presentations, handling enquiries coming into the service, organising meetings.
  • ·To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
  • ·To undertake other such duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
  • ·To undertake health and safety duties commensurate with the job and/or as detailed in the Directorate’s Health and Safety Policy.