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Complaints officer - Havering Council

Job Title: Complaints officer - Havering Council
Contract Type: Temporary
Location: Romford
Salary: £16.81 - 16.81 per hour
REF: DCBF26042022
Contact Name: Deanna Clarke
Contact Email:
Job Published: over 1 year ago

Job Description

Complaints officer  – Havering Council

Pay - £16.81

Full Time – Temp with view to go Permanent

Address - RM1 3BB, Romford, Essex

Job Purpose:

  • To provide thorough and effective analysis and retrieval of information for various business purposes.
  • To be part of the CMT Complaints Team in its work to record, investigate and answer complaints and Councillor / MP enquiries in line with procedures and within corporate timescales.
  • The post holder will provide responses to individual and cross-complaints at the highest stages in the complaints process. 
  • To help ensure that the Council meets its statutory duties and responsibilities in respect of complaints and representations, including a significant individual workload on complaints at all formal stages across these service areas.                      
  • Mediating and working with staff to bring about appropriate solutions, liaising with other services and external partners as necessary.
  • To support and assist in the training line managers and teams to provide consistently high-quality replies to complaints.
  • To support the provision of analytical reports and complaints performance information, as well as supporting the training other teams and staff members, to learn from complaints and enquiries received in order to raise service standards.

Are you prepared to rise to the challenges of working in the high pressure, results driven world of recruitment?

To find out more information please contact Deanna at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity.