Revenues & Benefits Quality Assurance Officer - Esher

Revenues & Benefits Quality Assurance Officer – Esher (Temp Vacancy)

Pay Rate: £18.70ph

Full-Time (36 hours)

Job Purpose:

To assist the Quality Manager in providing Quality Assurance in Benefits and Local Taxation.

This will include property inspection, benefit appeals, review of benefit assessment and provision of training to Customer Services on policy interpretation, in particular benefit claims.

Accountabilities:  

The postholder must have and maintain a good knowledge of the relevant legislation and court cases in relation to the Benefits and Local Taxation function of a Local Authority.

Good communication and negotiation skills to deal with difficult situations in a tactful and assertive manner.

Good IT skills and previous experience using Revenues and Benefits software (preferable Academy) would be advantageous.

To assist the Quality Assurance Manager with:

• Quality Assurance of Housing Benefits and Local Taxation
• This will require a full understanding of assessing benefit claims processing and local taxation regulations.
• Property inspections for the Council Tax and Business Rates to ensure hat the Councils tax database is accurate.
• Preparing the information for and representing the Authority at Tribunals
• Responding to complaints and attending valuation tribunals.
• Process changes and provide training on Benefits and Local Taxation to officers within the customer services team, including benefit assessors.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact  parbejm@4recruitmentservices.com