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Sheltered Scheme Co-ordinator

Job Title: Sheltered Scheme Co-ordinator
Contract Type: Contract
Location: Cardiff
Salary: £11.59 - 12.00 per hour
REF: JCM0703241
Contact Name: Jake Mcmullen
Contact Email:
Job Published: about 1 month ago

Job Description

Sheltered Scheme Coordinator 

£11.59 - £12.00 per hour 

Contract – Full Time - 9:00am - 5:00pm


  • Undertake key responsibilities for a caseload of clients within the sheltered scheme to promote independent living and safety in their homes.
  • Co-ordinate support services from other agencies, carers and relatives as necessary within the Sheltered Housing Scheme.
  • To make daily contact with tenants as required, being proactive in checking on their welfare in line with their individual support needs.
  • To ensure the designated scheme is linked to the relevant alarm response system, and to maintain regular liaison with the staff in relation to any tenant, including making referrals for dispersed alarms where required.
  • To respond to emergencies as they occur. 
  • To seek, build and maintain partnerships with external agencies providing services.
  • To utilise those services to provide maximum benefit for clients and to use the relationship to promote the council’s sheltered schemes and services.
  • To develop and maintain an up to date and extensive knowledge of service available to the client group and be able to signpost tenants to these services and empower them to make use of them independently.
  • To advocate on behalf of clients where required to ensure that they receive services to which they are entitled.
  • To complete, maintain and review all records for sheltered schemes and all clients to a high standard; including support plans, risk assessments, daily logs, personal files, emergency details, building and fire records and monitoring information (e.g. outcomes monitoring required by the Supporting People Team).
  • To develop protocols , guidance and procedures for the use of on site facilities to include the laundry, guest room, fitness suite  and any IT or electronic equipment provided for residents use in line with the relevant Policies and Health and Safety legislation.
  • To ensure confidentiality is maintained at all times. To undertake the Premise
  • Management function for the buildings and services provided to sheltered schemes and take the lead in investigating and resolving issues as and when they occur to ensure that the council provides a high quality and safe environment in its sheltered schemesTo be responsible for the security of purpose built schemes and to make tenants aware of the scheme security

To find out more information please contact Jake at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.