Customer Services Officer

Customer Services Officer

Full time

    Duties:

• Proactively engage with the community and Councillors, keeping them up
• to date with planned activity across Highways.
• Reduce the customer journey, ensuring there is ownership for the
• customer enquiry and that the customer is updated at all times.
• Be proactive in providing key information to the wider service so action
• can be taken to proactively inform the customer and Customer Service
• Centre to reduce the volume of inbound calls.
• Work collaboratively with the Customer Service Centre, Highways Officers
• and contractors, ensuring reports and required works are efficiently
• coordinated and communicated.
• Provide customer service through social media, bringing a personal
• service to the customer.
• Support the Highways service by taking ownership and coordinating
• Freedom of Information responses, ensuring responses are of the highest
• quality and provided within the stated timescale.
• Work to customer focused processes and policy that supports the Highway
• Customer Service Team and delivers the Highway Service business plan.

Requirements:

• Excellent oral and written communication skills, to be able to articulate to
• customers often technical information in a way which is meaningful.
• Influencing skills to be able to persuade colleagues to draft responses,
• communications and provide information on progress.
•  Able to prioritise between competing demands and to remain calm in
• challenging situations.
• Proficient IT skills in a number of specialist systems, plus the full range of
• Microsoft packages.

To find out more information please contact Lucie at Lucieh@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity.