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Customer Services Officer

Job Title: Customer Services Officer
Contract Type: Contract
Location: West Sussex
Salary: £13 per hour
REF: LH240523
Contact Name: Lucie Hunt
Contact Email:
Job Published: 4 months ago

Job Description

Customer Services Officer

Full time


  • Proactively engage with the community and Councillors, keeping them up
  • to date with planned activity across Highways.
  • Reduce the customer journey, ensuring there is ownership for the
  • customer enquiry and that the customer is updated at all times.
  • Be proactive in providing key information to the wider service so action
  • can be taken to proactively inform the customer and Customer Service
  • Centre to reduce the volume of inbound calls.
  • Work collaboratively with the Customer Service Centre, Highways Officers
  • and contractors, ensuring reports and required works are efficiently
  • coordinated and communicated.
  • Provide customer service through social media, bringing a personal
  • service to the customer.
  • Support the Highways service by taking ownership and coordinating
  • Freedom of Information responses, ensuring responses are of the highest
  • quality and provided within the stated timescale.
  • Work to customer focused processes and policy that supports the Highway
  • Customer Service Team and delivers the Highway Service business plan.


  • Excellent oral and written communication skills, to be able to articulate to
  • customers often technical information in a way which is meaningful.
  • Influencing skills to be able to persuade colleagues to draft responses,
  • communications and provide information on progress.
  •  Able to prioritise between competing demands and to remain calm in
  • challenging situations.
  • Proficient IT skills in a number of specialist systems, plus the full range of
  • Microsoft packages.

To find out more information please contact Lucie at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity.