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Direct Payments Officer - Newham

Job Title: Direct Payments Officer - Newham
Contract Type: Temporary
Salary: £23 per hour
REF: PM754600
Contact Name: Parbej Miah
Contact Email:
Job Published: 9 months ago

Job Description

Direct Payments Officer – Newham (Temp Vacancy)

Umbrella Pay Rate: £23.00ph

Full-Time (37 hours)

Job Purpose:

The Direct Payments Officer will be responsible for monitoring the income and expenditure of customers in receipt of a Personal Budget paid via a third party or directly administered by the individual or their appropriate representative.


  • To contact customers in receipt of the direct payment aspect of a Personal Budget or the third party to obtain regular monitoring information on how the customers is using their funds to meet their outcomes as set out in the Support Plan.
  • To reconcile an individuals accounts and identify the any areas of risk to the customers, potential fraud, inappropriate use of funds and under and over use of the direct payment.
  • Provide robust and systematic information regarding a customers spend to care management to enable the review of the customers Support Plan and Personal Budget allocation.
  • Ensure customers (or their representative) are advised of the financial monitoring requirements.
  • Maintain comprehensive and robust systems for direct payments made to the individual or third party, the expenditure records and the recovery of any over paid sums.
  • Ensure the reconciliation of Carefirst, financial systems and any other supplementary system on a regular basis.
  • Make all relevant checks to ensure that Carefirst (care management system) records are correctly updated with Personal Budget care packages for a customers in receipt of a direct payment to themselves or via a third party. That the care package has been properly authorised and that all relevant forms completed, scanned and attached to the appropriate records.
  • Advice customers and/or their representative of the requirements of information to be submitted to the Council to monitor spend on a quarterly or monthly basis according to the requirements from the customers.
  • Obtain quarterly returns on customers expenditure from the third party providers. Where necessary meet with third party providers to verify spend and ensure that the funds have been appropriately administered to meet the individual’s care needs and outcomes as set out in the Support Plan.
  • Obtain financial information regarding expenditure of customers direct payment aspect of the Personal Budget. Investigate and verify the financial records provided by the customers in the form of paper returns, through the use of the online pre-paid card system or via personal interview with either the customers or their representative at their home, or other suitable location. 

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact