Neighbourhood Housing Officer - Camden

Neighbourhood Housing Officer – Camden (Temp Vacancy)

Pay Rate: £18.45ph

Full-Time (37 hours)

Job Purpose:

This role provides a frontline, trusted service to our residents, by understanding their predictable and reactive needs and helping to inform how we should organise our service and use available resources to meet residents’ requirements. We want to make sure that on a day to day basis the Landlord Service concentrates on delivering what matters to our residents, assessing and understanding residents presenting and contextual needs, whilst embodying systems thinking principles, keeping the residents at the heart of service provision - challenging and ultimately changing where required the system of work to ensure we deliver the best outcomes for our residents.

The postholder will be required to work creatively and effectively with residents, service managers, senior officers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of Camden’s landlord services, informing changes in related and intersecting areas responsible for provision of services to our residents, in order to improve customer outcomes, and deliver more effective working practices across a common purpose.  The Neighbourhood Housing Officer will continually monitor, evaluate, and drive the direction of the work of the service in conjunction with team colleagues, team leaders, heads of service and senior officers to ensure how we measure how effective we are relates to meeting purpose by spotting trends and patterns in residents demands and system barriers that need to be unblocked to deliver an effective service.   To have a role in working directly with other services, both internal and external to meet residents demand and build resilience.

Accountabilities:  

• To understand our customers ongoing presenting and contextual needs and our properties and neighbourhoods;
• To develop skills and knowledge in  key areas to meet customers’ demands;
• To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident demands;
• To support residents to solve problems at their root cause to build future strength in our communities and individuals;
• To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations;
• To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of our customers;
• To understand our capacity for reactive and proactive work;
• To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with the changing needs of our customers;
• To act as a lead contact for at least one Tenant and Resident Association in the neighbourhood;
• To promote and engage in restorative principles and participatory practice in working with our residents and partners.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact  parbejm@4recruitmentservices.com