Admin Support Officer - Hackney

Admin Support Officer – Hackney (Temp Vacancy)

Umbrella Pay Rate: £19.00ph

Full-Time (37 hours)

Job Purpose:

To carry out the financial assessments of service users receiving chargeable care services to determine their ability to contribute towards the cost of their care.

To carry out the administrative and financial routines in order to collect care charging income for the Council including; Mosaic upload, billing, statements, dunning, debt chasing, customer account enquiries, reconciliation, refunds, service suspensions, terminations and adjustments.

Accountabilities:  

• Carrying out financial assessments for both residential and non-residential services.
• Using Mosaic to create and amend SDS charges.
• Notification of changes to care charges.
• Carrying out annual reassessment of customers to ensure assessment are up to date.
• Ensuring that changes in service provision e.g suspensions, terminations and cancellations are actioned and customers are correctly billed. 
• Ensuring that refund requests are processed
• Debt chasing through telephone following up, dunning letters, preparing write off and referring cases to legal if required.
• Carry out the routines to ensuring income received is correctly allocated to customer’s accounts, unallocated income cleared from both PARIS &CedAR
• Process requests for payment plans, standing order, direct debit and custom card
• To receive and bank all income ensuring the completion of all supporting documents.
• Deal with customer enquiries by phone and occasionally in the Hackney Service Centre, in person, to resolve care charging account queries and provide advice on care charging matters.
• Liaise with other departments and sections on behalf of the customer to resolve charging queries.
• Provide relevant guidance/forms/advice to customers on matters related to charging e.g Care Charging Appeals, Deferred Payments, Third Party Top Ups

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact  parbejm@4recruitmentservices.com