Customer Service Officer - West Sussex

Customer Service Officer – West Sussex

Pay Rates:  £11.96 PH

Role Purpose:

• The Community Hub has been designed to provide a function that helps to keep residents safe during the COVID19 crisis by meeting their urgent and ongoing need. The Community Hub front door is delivered by the Customer Experience Service where we help customers understand the support that is available to them, helping them to remain self-sufficient, but recognising ‘need’.
• The Community Hub manages inbound calls from residents and makes outbound calls supporting Central Government. The role is responsible for providing a transactional front-line service direct to customers, providing solutions to queries and issues raised, for example, answering customer enquires through phone, email, letter, and social media and making outbound calls. The focus of this role is to deliver a truly customer[1]focused service which delivers ‘Customer Excellence’ standards consistently and supports the residents of West Sussex.

For more information on this position, please get in contact with Billy – Billyf@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.