Customer Support Officer - Manchester

Customer Support Officer – Manchester

Salary: £ 11.75 Per Hour

Full Time (35 hours per week)

Role Purpose:

To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.

Responsibilities:

• Handle incoming enquiries via phone, email, letter, social media, and any other contact channels used by TfGM.
• Use the most effective and appropriate contact channels available in responding to customers and stakeholders.
• Ensure, where required, necessary sign off is received for external communications.
• Ensure compliance with the provisions of the Data Protection Act with respect to the handling of personal data held for TfGM passes and permits purposes.
• Answer all incoming queries, requests and reports received via telephone or in writing, including but not limited to travel, tickets and passes, pass applications, memberships, products, programmes, customer and stakeholder engagement
• Resolve general enquiries received to TfGM’s contact centre where possible, utilising knowledge base
• Where necessary, transfer customers or stakeholders to appropriate internal colleagues to respond to their enquiry
• Maintain information on internal colleagues contact details in order to facilitate an effective service

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Amber Debens 0208 514 9148