Homeless officer -Islington

Islington – Homeless officer

Hours Per Week :             35.00

Start Time :                        09:00

End Time :                         17:00

Location - N1 1XR – On going contract

Umbrella: £25.00ph

• To provide a customer service function to people presenting to the Customer Centre with a housing need.  Interacting with members of the public, providing initial advice and assistance to ensure their queries are dealt with as swiftly and efficiently as possible. 
• To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner organizations.

• To be readily identifiable as a Customer Service Agent and comply with the dress code and/or uniform provided. 
• To refer housing applicants to relevant internal teams and to other agencies as necessary for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures.
• To participate in appropriate training needs to gain a satisfactory level of knowledge appropriate for advising clients.
• Constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with your own development and that of your role.

• To carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation.

• Undertake other duties compatible with your learning and development as required.

Qualifications:

• Working knowledge of the relevant legislation relating to homelessness and housing needs with particular reference to the Housing Act 1996 Part VII and the Homeless Reduction Act 2017.
• Experience of providing excellent customer care.
• Experience of dealing with the public providing practical advice in a housing field, to include substantial administrative experience.
• Experience in working in a multi-racial, inner city environment.