Revenues Council Tax officer -Coventry City Council

Revenues Council Tax officer -Coventry City Council

Full Time – Temp with view to go Permanent

Address - CV1 2GN, Coventry

Job Purpose:

• Knowledge of, and experience of applying, the legislative framework for the billing and recovery of council tax
• The ability to undertake all aspects of council tax administration including discounts, exemptions, change of addresses, deceased accounts
• Ability to understand and interpret constantly changing legislation and technical information
• Problem solving skills
• Computer literate. Experienced in Word and Excel and able to identify technological solutions to improve the service
• Excellent planning and organisational skills
• Able to prioritise and meet deadlines
• Use discretion, within broad guidelines, to reply to letters, emails and phone calls and take appropriate follow up action when required
• Responsible for obtaining, maintaining, and monitoring all relevant information for the purposes of liability in line with operational standards
• Responsible for, in accordance with operational standards, obtaining, maintaining and monitoring recovery and collection of council tax owed to the Council
• Refer cases to collection agents and liaise on any enquiries.
• Identify and take appropriate action in respect of vulnerable cases
• Excellent written, verbal and interpersonal communication skills
• Excellent customer service skills 

• Negotiation and investigative skills

Are you prepared to rise to the challenges of working in the high pressure, results driven world of recruitment?

To find out more information please contact Deanna at Deannac@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity.