Solihull - Benefits Assessor

Solihull – Benefits Assessor

Location: Manor Square, Solihull, B91 3QB

Contract: Contract to March 2022 with further extensions

Hours: Full Time – Monday - Friday

Payrate: £30 an hour

Description:

Must have experience in carrying out assessments of housing benefits

Experienced of using NORTHGATE is essential

Experience on new claims for housing benefit and council tax reductions

Experience of working for a local authority carrying out Housing benefits assessments

Day to day you will carry out assessments of housing benefits claims, tenure types, new claims and accommodation changes

WFH happy not to be working locally

Have to have their own laptop

We have just moved to Enterprise, so we are happy to train an assessor on this, but they do need Northgate as essential

Role Responsibilities

Assessing new claims and changes of circumstances for Housing Benefit and Council Tax Reduction

To maintain an up-to-date knowledge of relevant legislation, computer systems and clerical procedures

Process and respond to queries and requests raised by members of the public by telephone, email or letter including the preparation of statements.

Liaise with other sections, departments and outside bodies e.g. Department of Work and Pension, Landlords, Housing Associations etc.

Undertaking report checking and analysis.

To report any potentially fraudulent claims.

To be responsible for maintaining security of all systems used by the post holder.

To assist with system and software testing.

Assist in updating office procedures and training members of staff within the Division.

Producing high quality, accurate work to agreed performance levels and meeting agreed service standards

Flexible working – work with colleagues to ensure business needs are met and appropriate levels of cover are in place, as the Division moves towards home working, flexible working and off site working

Delivering customer focused services to the residents of Solihull

Any other appropriate duties as and when required

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com