Team support officer -Worcestershire

Team support officer -Worcestershire   

Location: County Hall, Worcester, WR5 2NP

Contract:  initial 3 -month contract with possible further extension

Hours: 37 hours per week

Pay: £10.1per hour (depending on experience)

Job Purpose: 

• To support the team through the provision of support functions
• To act as a point of contact for the team and the service
• To work collectively with other Team Support Officers to ensure support across the whole service, and wider Provider Services when required

The primary purpose of the role is to: 

• To provide a range of support functions including administrative and clerical support, data and record management and call handling across the service
• To act as first point of contact for the service
• To acknowledge and record all new requests for service according to service procedures
• Accurately record and maintain data for the purposes of monitoring and governance, and in line with County Council policies and procedures
• To ensure effective communication within the team, throughout the team and outside of the team
• To provide a response to all enquiries in line with the values of the County Council
• To liaise effectively with all team members and other internal and external contacts
• To support the service to meet requirements under data legislation such as Data Protection Act and General Data Protection Regulations and Freedom of Information Act.
• To support the team in meeting data quality standards
• To work flexibly in order to ensure appropriate cover during periods of absence of colleagues
• To provide and support the team with IT support as directed by Managers.
• To ensure records, both paper and electronic, are updated according to procedures

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Deanna Clarke on 020 8514 9152 or Email DeannaC@4recruitmentservices.com